Scope and statutory rights
These voluntary return conditions apply only to non-defective goods returned because of a buyer ordering error or change of mind. They do not limit mandatory statutory cancellation, refund or warranty rights. Packaging may be opened to discover a defect or non-conformity without that fact alone removing those rights. For our error, damage on delivery, defects or non-conformity, applicable law and the relevant warranty terms take priority.
1.1 Return and exchange conditions
(a) A request for the return or exchange of a product must be registered within 30 days from the date of delivery to the customer. (b) For a voluntary return of non-defective goods, the original manufacturer packaging must be unopened, with any original seals intact, clean, dry and free from contamination, writing, added labels or damage. The product must be unused and uninstalled. Use a separate protective shipping carton; do not attach shipping labels or tape directly to the manufacturer packaging. These restrictions do not limit mandatory statutory remedies. (c) The product must be returned in its original factory packaging and with the documentation and instructions that the manufacturer initially provided with the product packaging. (d) Return or exchange of the product is initiated due to an error on the part of Shevis Automation. In such cases, the following situations are included: The received order does not match the description of the product. This means that the product delivered to the customer differs from the description presented on the website or in the marketing materials provided by Shevis Automation. For example, the specifications, features, or appearance of the product do not correspond to the information presented at the time of purchase. The product arrived damaged and is unable to perform its intended functions in such a condition. This means that the product was received in a damaged condition, rendering it unable to perform its intended functions or be used according to its intended purpose. After meeting the warranty return conditions, the return of the product will be approved for the customer. Upon receiving the returned product from the customer, the funds will be refunded to the account specified during the placement of the order on the website shevisautomation.com. (e) Return of the product is initiated due to a customer error. In such cases, the following situations are included: Wrong order: If the customer mistakenly ordered an unsuitable product or an incorrect quantity of products. Incorrectly provided data: If the customer provided incorrect data affecting the delivery or receipt of the product. Other customer errors: Returns may also be initiated due to other errors made by the customer in the process of selection, ordering, or receiving the product.
1.2 Exclusions from voluntary returns of non-defective goods only (subject to mandatory statutory rights)
(a) A return request was filed after the expiration of the 30-day voluntary return period. (b) The product packaging has suffered significant damage, making it impossible to determine the type of product, identify its unique Universal Product Code (UPC), or show clear signs of the adverse effects of improper storage conditions, such as increased humidity. (c) The original manufacturer packaging has been opened, any original seal has been broken, or the product or packaging has been contaminated. This exclusion applies only to voluntary returns of non-defective goods. (d) Products used, installed, disassembled or damaged after delivery are not eligible for voluntary return. This does not remove mandatory statutory rights or determine eligibility for a warranty remedy.
1.3 Return Request Process
To request a return, email Customer@Shevisautomation.com before shipping the goods. The request must include information about the order, the reason for return, and any additional details required for processing the request. Send this information to Customer@Shevisautomation.com. Request Review: Upon receiving the return request, the Shevis Automation customer service team analyzes it according to the company's return policy, Shanghai Sheweisi Intelligent Technology Co., Ltd., operating as Shevis Automation. The request is evaluated for compliance with the warranty or non-warranty return conditions. Return Approval: If the request meets all the necessary conditions, the return is approved. Instructions for packaging and shipping the product back to the company's warehouse are provided to the customer. Return Shipping Costs: For an approved voluntary return or exchange of non-defective goods due to a buyer ordering error or change of mind, the buyer pays the actual return shipping costs. If we provide a prepaid return label, any deduction will be itemized and will not duplicate costs already paid directly by the buyer. For our error, damage on delivery, defects or non-conformity, Shevis Automation covers the necessary reasonable return shipping costs for the applicable remedy. Statutory cancellation and warranty shipping costs are governed by applicable law and the relevant warranty terms. Product Shipment: The customer must adhere to the product packaging requirements, which will be sent to their email address. Subsequently, the customer agrees to send the prepared product back to the Shanghai Sheweisi Intelligent Technology Co., Ltd., operating as Shevis Automation warehouse in accordance with the instructions received via email. Product Inspection: Upon receiving the returned product, the company conducts an inspection to ensure compliance with the exchange conditions. The waiting time for product inspection is from 2 to 4 days from the moment the product is received at the Shanghai Sheweisi Intelligent Technology Co., Ltd., operating as Shevis Automation warehouse. Product exchange is carried out only after successful inspection and approval by Shevis Automation.
Payment-processing fees for voluntary refunds
For an approved voluntary refund of non-defective goods due to a buyer ordering error or change of mind, a deduction for original payment-processing fees may be made only where permitted by applicable law and the rules and merchant agreement of the payment provider, card network or acquiring bank. The fee and its calculation method must have been clearly disclosed and agreed before the purchase. Any deduction is limited to the actual, documented portion of the original transaction fee attributable to the refunded goods that the payment provider has retained and has not reimbursed to Shevis Automation. It is not a fixed or estimated percentage, includes no markup, and will not be charged twice or recovered through another fee. Before issuing the refund, we will provide an itemized breakdown of the proposed deduction and refund amount. If the fee is reimbursed, cannot be substantiated, was not disclosed before purchase, or cannot lawfully be passed on under the applicable payment rules, no such deduction will be made. No payment-processing fee is deducted for our error, damage on delivery, defects, non-conformity, or a statutory cancellation or refund requiring reimbursement without that deduction. Mandatory refund deadlines and payment-provider decisions remain applicable.
Refund Processing
Upon successful inspection of the returned product, the funds are refunded to the customer's account in accordance with the original payment method. This may take some time depending on the customer's bank or payment system. Customer Notification: Upon completion of the return process, the customer is notified that the refund has been successfully completed. Additional Support: In case of questions or the need for additional information, the customer can contact the company's support service for assistance at these contacts: Email: Customer@Shevisautomation.com; Technical support phone number: +86 180 1866 6444.
1.4 Exchange Procedure
To request an exchange, email Customer@Shevisautomation.com before shipping the goods. The request must include information about the order, the reason for the exchange, and any additional details required for processing the request. Send this information to Customer@Shevisautomation.com. Exchange Conditions: Exchange conditions are outlined in the overall policy of Shanghai Sheweisi Intelligent Technology Co., Ltd., operating as Shevis Automation Return and Exchange in section 1.1 and section 1.2. Timeframes: The exchange request must be submitted within 30 days of receiving the product. Return Shipping Costs: For an approved voluntary return or exchange of non-defective goods due to a buyer ordering error or change of mind, the buyer pays the actual return shipping costs. If we provide a prepaid return label, any deduction will be itemized and will not duplicate costs already paid directly by the buyer. For our error, damage on delivery, defects or non-conformity, Shevis Automation covers the necessary reasonable return shipping costs for the applicable remedy. Statutory cancellation and warranty shipping costs are governed by applicable law and the relevant warranty terms. Product Inspection: Upon receiving the returned product, the company conducts an inspection to ensure compliance with the exchange conditions. The waiting time for product inspection is from 2 to 4 days from the moment the product is received at the Shanghai Sheweisi Intelligent Technology Co., Ltd., operating as Shevis Automation warehouse. Product exchange is carried out only after successful inspection and approval by Shevis Automation. Additional Notes: The exchange policy applies only to products purchased directly through Shevis Automation's official website. Policy changes apply prospectively. The policy disclosed at the time of purchase governs that order, subject to mandatory applicable law. In case of questions or the need for additional information, the customer can contact the company's support service for assistance at these contacts: Email: Customer@Shevisautomation.com; Technical support phone number: +86 180 1866 6444.
Contact Information for Customer Support Department in Case of Issues
Shanghai Sheweisi Intelligent Technology Co., Ltd., operating as Shevis Automation The official address for returning goods and customer service is as follows: Room 302, No. 788 Jinyuanyi Road, Jiading District, Shanghai, China Contact Information: Email: Customer@Shevisautomation.com Technical support phone number: +86 180 1866 6444 Customer Service Hours: 09:00–18:00 China Standard Time (UTC+8, Asia/Shanghai). Working days and holidays follow the official Chinese working-day and public-holiday calendar. For urgent enquiries, contact us on WhatsApp: +1 503 927 8047.
Customer@Shevisautomation.com