Delivery to the United States and Canada
Our current delivery destinations are the United States and Canada. We ship from China using DHL or UPS as our preferred carriers, subject to carrier service availability and applicable shipping and export requirements. You may also appoint your own freight forwarder; please provide their contact details and collection instructions before shipment. Service availability for your exact delivery address is confirmed before payment. Remote-area restrictions or surcharges, where applicable, are disclosed before payment. Other countries are not currently included in our standard shipping destinations.
Dispatch within 3 working days
Orders are dispatched within 3 working days after we confirm the order and receive payment, provided the products are available and the delivery information is complete. Orders confirmed and paid outside our 09:00–18:00 China Standard Time (UTC+8) working hours begin processing in the next working period. Working days follow the official Chinese working-day and public-holiday calendar, including adjusted working days. If a product is unavailable or additional documentation or authorization is needed, we will contact you to agree a revised dispatch date before proceeding. Dispatch means handover to the carrier or availability for collection by your appointed freight forwarder; it does not mean arrival at the destination.
DHL Express: estimated transit time
United States: 4–10 business days after dispatch. Canada: 4–10 business days after dispatch. These are estimated carrier transit times and do not include our order handling period of up to 3 working days.
UPS Worldwide: estimated transit time
United States: 4–12 business days after dispatch. Canada: 4–12 business days after dispatch. These are estimated carrier transit times and do not include our order handling period of up to 3 working days.
Business days and customs clearance
All transit estimates above are stated in business days, not calendar days. Carrier operating days and local public holidays affect transit schedules. Our handling days follow the Chinese working-day and public-holiday calendar. Customs clearance time is additional to the stated carrier transit estimates and may extend delivery. Inspections, requests for documents or payment of import charges may cause further delays. We will communicate any known delays and update the estimated delivery information where available. Transit estimates are not guaranteed arrival dates.
Shipping rates and delivery estimates
Shipping charges depend on the destination, carrier, service, package weight and dimensions. The applicable shipping charge and delivery estimate must be confirmed before payment. For online purchases, enter your delivery address to see the available shipping options and total shipping charge before completing checkout. If your destination has no available shipping option or a shipping charge cannot be calculated, contact us before paying. No shipping charge is treated as zero merely because a quote is unavailable. Any agreed freight-forwarder charges are confirmed separately. Transit time begins after dispatch and depends on the selected service, destination and customs clearance. We provide an estimated delivery period in the quotation or order confirmation. The estimated total delivery period combines order handling (up to 3 working days under the conditions below) and the quoted carrier transit time. Dispatch and transit times are separate; delivery estimates are not guaranteed arrival dates.
Import duties, taxes and customs
International shipments may be subject to import duties, taxes and customs-clearance charges in the destination country. Unless our quotation or order confirmation expressly includes these charges or states otherwise, the buyer is responsible for destination import charges. We confirm the agreed responsibility for these costs before payment. Customers should provide accurate recipient and delivery details and any tax or importer information required for customs clearance. Company and tax identifiers are requested only where needed for invoicing or customs; they are not required for every individual purchase.
Tracking your shipment
For shipments arranged by Shevis Automation, we will send a dispatch confirmation and the tracking number or tracking link to the email address provided with your order once the shipment has been handed to the carrier and tracking is available. Carrier tracking updates may take time to appear. If you appoint your own freight forwarder, tracking information is provided according to the agreed arrangements. Contact us if your tracking does not update or you need assistance.
Buyer-appointed freight forwarders
Please arrange collection with us in advance and provide the forwarder’s details, booking reference and any required shipping instructions. Unless otherwise agreed, you arrange and pay for your appointed forwarder’s services. Collection timing, handover documents, insurance arrangements and responsibility for transport are confirmed in the order terms. Appointing a forwarder does not automatically remove any rights you have under applicable law.
Receiving your order
Please check the packaging and, where practical, the delivered models and quantities against your order. Record visible damage and take photographs of the packaging, labels and affected products. Contact Customer@Shevisautomation.com promptly if an item is damaged, missing or incorrect, and keep the goods and packaging while we investigate. Signing for a delivery does not by itself waive your rights concerning damaged, incorrect or non-conforming goods.
Delays, delivery problems and additional charges
Carrier disruptions, customs checks, severe weather, natural disasters or other events outside our reasonable control may affect delivery. We will provide available updates and help investigate delayed or missing shipments. We do not exclude all responsibility merely because a package has been handed to a carrier. If an incorrect address, missed collection or refused delivery causes storage, redelivery or return charges, we will explain the circumstances and any applicable charges; responsibility is determined by the agreed terms and applicable law.
Contact Shevis Automation
For shipping questions, contact our customer service team using the email link below and include your order reference and destination. Our working hours are 09:00–18:00 China Standard Time (UTC+8), following the official Chinese working-day and public-holiday calendar. For urgent enquiries, contact us on WhatsApp through our Contact page.
Customer@Shevisautomation.com